Privacy Policy - Ordermate

Who are we? 🤖

We are Ordermate (Blender LLC) (‘Ordermate’, ‘we’ or ‘us’) and operate under the name of Ordermate.

We’re committed to protecting and respecting your privacy. An important part of that is making sure that this privacy policy (‘Privacy Policy’) is something that people actually understand.

If you have any questions about your data, please email us at support@ordermate.io.

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How often does this change? 🖐

As Ordermate grows and changes, this Privacy Policy may change with it. If we do change it, we will notify you by sending an email, or by posting a prominent notice on our website. We will also update the date and version number above.

Any minor, non-material changes or clarifications go into effect immediately. Any material changes go into effect 30 days after we provide notice.

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How does this policy apply? 😬

This Privacy Policy applies to the data we collect through our website (the ‘Services’). By data, we mean any information that identifies or can be used to identify you.

Children's Privacy

Our Services are not intended for use by children under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

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The information we hold about you 👀

We collect the following types of data:

Information you submit through our website

When you create an account with us or sign up to our waitlist and provide details such as your name, e-mail address, phone number, and address. We’ll only use this information in strict accordance with the law.

Details about how you use our Services

Details we collect about how you use or navigate within the mobile app, website, and other parts of our Services.

Details about your transactions with us

This includes any order history and subscription transactions on your account.

Information on how you use your computer

The browser you use, your IP address or operating system.

Information from online accounts

Information and data from any accounts that you share with us, including your access credentials for those accounts.

Cookie information

Read our Cookie Policy below for more info on what cookies are and how we use them.

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How we use your information 🔍

We use data to:

Provide you with our Services.
Help us maintain your account and provide customer support.
To deliver notifications and communications relevant to you.
Track, analyze and improve the Services we give you and other customers.
Research and development of new services or customization of existing Services.
To connect you with people you may already know that are using the Service.
Marketing the Services through our website, mobile app, email, or other means.
Contacting you to ask your opinions about the Services.

We also use data to meet our legal obligations. We use it to:

Search your record at immigration and fraud prevention agencies.
Prevent illegal activities like money laundering, tax evasion and fraud.
Enforce our Terms of Use or investigation of any potential violation.
To meet any applicable legal requirement, regulation or government request.

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Who we share it with 🤝

We may share your data with:

Anyone who works for us (including contractors) when they need it to do their job.
Any organization which supports the Services you use, but only as necessary. That includes:
Customer ‘interface’ providers (like the ones who manage our in-app chat service).
Database administrators, cloud computing infrastructure providers or email and SMS service providers.
Companies that do advertising for us (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time).
Certain authorities that detect and prevent terrorism.
Anyone who you give us explicit permission to share it with.

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How long we keep it 📁

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods

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Your rights ✅

You have a right to:

Access the data we hold about you, or to get a copy of it.
Make us correct or amend the data we hold about you.
Ask us to delete, block or suppress data we hold about you, though for legal reasons we might not always be able to do it.
Object to us using your data for certain purposes, such as direct marketing or research and statistical reasons.
Request transfer of your data to you or a third party.
Withdraw any consent you’ve previously given us.

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Third party services 💳

We use Zinc Technologies, Inc. (“Zinc API”) to help facilitate our automated ordering engine. By using our Services, you grant Ordermate and Zinc API the right, power, and authority to act on your behalf to access and transmit your personal information to facilitate our Service. You agree to your personal information being transferred, stored, and processed by Zinc API in accordance with the Zinc API end user privacy policy.

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Security 🔒

The security of your data is important to us. When you enter sensitive information, such as a credit card number, we encrypt the transmission of that information using secure socket layer technology (SSL).

We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

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Cookie Policy 🍪

Like most websites and apps, we use cookies. By using the Ordermate website and/or app you agree to our use of cookies, as described in this Cookie Policy.

Cookies help us remember your preferences

You can think of cookies like stickers. Every time you visit a site, that site puts a sticker on you so they can keep track of how many times you’ve visited, how long you’ve spent there, and what you’ve done. That lets the site show you things which are relevant to you, based on information you’ve entered and stuff you’ve looked at. The length of time stored depends on the cookie, but this is generally between a few minutes and up to two years.

Cookies never store any of your banking or card details.

Session and Persistent cookies track what you’re doing on a specific visit to our site

We use session cookies to improve our site and give you a better experience. Session cookies let us see where you spend your time, and work out which bits are most (and least) effective. We use persistent cookies to recognize you when you come back to our site. When we spot that it’s you, we’re able to show you the things that we think you like.

Third-party cookies show you ads for things we think you’ll be interested in

We use third party cookies to find out if adverts we run encourage more people to visit our website. Third-party cookies work by sharing your browser identification with the third party (like Facebook or Twitter), so they can show you ads on their sites. They can be session specific or persistent.

You can turn cookies off if you like

Exactly how to do it depends on your browser settings. Try looking in your ‘Help’ section, or searching for ‘How to block cookies’.

If you turn cookies off, you might still see ads for Ordermate in other places. But they’ll be general, and not based on your specific information.

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Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU) 🇪🇺

Data Controller / Data Processor

The GDPR distinguishes between organizations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We are a Data Controller and/or Processor with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.

Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

Consent From You

Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you purchase a product, service, or subscription from us, we may need to use your personal and payment information in order to process and deliver your order.

Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.

Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.

Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.

Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 90 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.

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Additional Disclosures for California Compliance (US) 🐻

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.

To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.

We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.

Cookies and Pixels

At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.

CCPA-permitted financial incentives

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.

Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:

Customer records, such as billing and shipping address, and credit or debit card data.
Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
Commercial information, such as products or services history and purchases.
Inferences, such as information about your interests, preferences and favorites.

For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.

Right to Know and Delete

If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:

The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
The business or commercial purpose for collecting or selling the personal information; and
The specific pieces of personal information we have collected about you.

To exercise any of these rights, please contact us using the details provided in this privacy policy.

Shine the Light

If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.

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How to make a complaint 😔

If you have a complaint, please contact us by emailing support@ordermate.io and we’ll do our best to fix the problem.

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Questions? 📝

If you have any questions about this Privacy Policy or any of our privacy practices, please contact us at support@ordermate.io and we will be happy to help!